Services & Capabilities

Services & Preventative Maintenance

ICS is elevating its support capabilities with a comprehensive suite of services designed to keep your waterjet operations running at their highest potential. From proactive preventive maintenance to responsive repair services and expert production assistance, our expanded offerings provide complete lifecycle support for your equipment. Backed by expert on-site coverage across Connecticut, Massachusetts, and Upstate New York—along with fast and reliable remote support—ICS ensures your Flow Waterjet system is maintained by a team committed to performance, reliability, and long-term productivity.

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Waterjet Repair Service

ICS is expanding its capabilities with a dedicated Repair Service designed to keep your equipment operating at peak performance with minimal downtime. Our skilled technicians diagnose issues quickly, provide high-quality repairs, and use reliable parts to restore functionality efficiently. In addition to fast turnaround times and professional support, ICS offers emergency repair services, intensifier pump swaps and rebuilds, and bleed-down valve rebuilds to address both urgent failures and recurring issues. No matter the challenge, our repair team ensures your equipment is back up and running as quickly and reliably as possible.

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Preventative Maintenance

The ICS Preventive Maintenance Program is built to catch issues early and keep your equipment running with maximum precision and uptime. Our services include full calibration support—from 3–5 axis cutting heads to ball-bar testing—to ensure your machine stays highly accurate. ICS also provides full system assessments and tailored recommendations, including water quality testing, customized PM schedules, and pre-installation support for new Flow machines. By proactively maintaining your system, ICS helps to reduce unexpected downtime, extends equipment life, and keep your operations running at peak efficiency.

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Production Assistance

ICS operates six in-house Flow waterjets, giving us the capability to cut your materials while your machine is being service - further minimizing downtime and keeping your production running. As part of your service contract, customers who utilize our waterjet cutting services will receive a 30% discount off our standard hourly rate, along with a waived expedite fee, ensuring uninterrupted workflow and exceptional value.

TESTIMONIALS & REVIEWS

What clients are saying

  • You did everything you said you were going to do did it in the time frame you quoted for the price you quoted. Workmanship was above what was expected. Very happy.

    Jeff Buyer

  • Ric is amazing! Everyone here at our company appreciates how time and time again, he steps up and does what it takes to help us out.

    Dave W. Research & Development

  • Everyone I have dealt with at ICS has been really great. All are very friendly, professional and just a pleasure to work with. RFQ's are responded to promptly and your pricing can't be beat.

    David M. Estimator

  • The quality and and reliability from ICS is far better than I have dealt with from other past Vendors.

    Roger. P. Buyer

  • Prompt attention to customer questions and equally fast quote reply. We were also very pleased with work quality.

    Jamer S. Mechanical Engineer

Tell us about your next project

To learn more about ICS waterjet cutting capabilities and to receive a quote please submit a request below. All requests for quotes will be fulfilled within 24 business hours!